SHIPPING & RETURNS
Shipping and Returns Policy
During the handling process we make sure your shoes are protected for the long journey. Every pair is boxed, bubble wrapped, placed in a shipping box and then into the carriers bag up to reduce the amount of damage caused during shipping.
All shoes are shipped with their OG replica box placed in individual outer boxes then bubble wrapped for protection. Each pair of shoes will be shipped separately. You will receive a tracking number for each pair of shoes you order. So, if you order 3 pairs, you will get 3 tracking numbers. One for each pair.
Typically multi-shoe orders will show up at the same time but they could come separately depending on the shipping company.
All shoes are shipped directly from the factory by either Fedex or UPS to the US. Other carriers (like DHL, Royal Mail, etc) may be utilized for other countries. To reduce damage to the OG box, it will be bubble wrapped and placed in an outer shipping box. Although this is not 100% guaranteed it does help.
Shipping cost to the United States is $29 PER PAIR for Fedex or $15 PER PAIR FOR USPS with tracking. This includes the handling cost of securely packaging in the protective outboxes as well as carrier shipping bag to make sure your shoes arrive undamaged.
1-3 days Processing time: This is the time for the factory to pull the products off the shelf, do a quality inspection, package and label the package(s) NOTE: Designer brands (Dior, Gucci, Louis Vuitton, etc can take a few extra days)
Standard Delivery: 14-21 days
Standard delivery is shipped via USPS with tracking. Expected delivery times to the US is typically 14-21 days. Unexpected delays will increase delivery times.
Expedited Delivery: 7-14 DAYS
Expedited shipping is $29 per pair to the US or $35 to any non-US country. This is the fastest air freight route from the factory in China. Tracking is provided 1-2 days after processing is completed. Unexpected delays will increase delivery times.
Quick Ship: 2 Business days
Inventory on our QUICK SHIP page are shoes stored in our US warehouse and can be shipped anywhere in the US via 2 day Priority mail when expedited shipping is selected at checkout.
Although we strive to provide a great quality product and superior customer service, we only accept returns for the following reasons:
1. Shipping Error. Received the wrong product.
2. Item was damaged in shipping process (does not include box). Proof of damaged packaging will be required.
3. Wrong size. Customer is responsible for return shipping costs.
All items returned must be returned in original shipping box, with all original packaging in new condition. Shoes must be unworn & unused in anyway to receive a refund/exchange. Return must be initiated within 7 days of receiving shoes based on freight delivery date.
To initiate a return/exchange, please email email@example.com and we will reply as soon as we receive to process your request.
You may cancel your order anytime before it has shipped. If you cancel your order and paid online with a credit card, there will be a 6% cancellation fee deducted from your refund to cover our credit card processing fees.